​​

1. Services Provided & Service Standards

The Clean Sort agrees to provide professional cleaning services as agreed between the parties, which may include dusting, vacuuming, mopping, bathroom, kitchen cleaning, garbage removal, and other mutually agreed tasks. Services will be performed in a professional manner using reasonable care. The Client understands that results may vary based on the condition of the property and surfaces.

 

2. Access to Property

The Client agrees to provide safe, timely, and reasonable access to the property at the scheduled service time, this includes snow removal of driveways and walkways during winter months. If The Clean Sort is unable to access the property, the visit may be considered cancelled and subject to applicable cancellation fees.

 

3. Pricing, Payment & Refunds

Payment is due upon completion of service, a late fee of $25 will be applied to unpaid invoices after 24-48hrs. Services may be paused for overdue accounts. Refunds are not provided for completed services; however, The Clean Sort may, at its discretion, offer a re‑clean if concerns are reported within 24 hours of service.

 

4. Cancellation/Rescheduling

The Client must provide at least 24 hours’ notice to cancel or reschedule a service. Cancellations with less than 24 hours’ notice may be charged up to 50% of the scheduled service fee.

 

5. Condition of Home/Workspace, Health & Safety, and Right to Refuse Service

The Client agrees to provide a reasonably clean, safe, and sanitary environment. The Clean Sort may refuse or discontinue service if conditions are unsafe, unsanitary, aggressive, or pose a health risk, including but not limited to excessive clutter, biohazards, weapons, drug paraphernalia, pests, or unsafe structural conditions. In such cases, the service may be considered completed or cancelled without refund.

 

6. Pet Clause

The Client agrees to inform The Clean Sort of any pets on the premises prior to service. Pets must be secured, confined, or safely managed during cleaning visits unless otherwise agreed in advance. The Clean Sort is not responsible for pets escaping, becoming stressed, or interfering with services. The Clean Sort reserves the right to refuse or discontinue service if pets pose a safety risk, aggressive behavior, or interfere with the ability to perform services safely and effectively.

 

7. Damage Policy

The Clean Sort is fully insured and will take reasonable care while performing services. All Clean Sort cleaners undergo criminal record checks prior to employment to ensure client safety and peace of mind. Any claims for damage must be reported within 24 hours of service completion. The Clean Sort is not responsible for pre‑existing damage, normal wear and tear, improperly secured items, or damage resulting from unstable or fragile items. The Clean Sort team will document any damages identified during the cleaning process and promptly notify the client.

 

8. Termination

Either party may terminate this Agreement with 7 days’ written notice. Outstanding balances remain payable upon termination.

 

9. Governing Law

This Agreement shall be governed and interpreted in accordance with the laws of the Province of British Columbia, Canada.

 

10. Entire Agreement

This Agreement constitutes the entire agreement between the parties and supersedes all prior discussions, representations, or agreements, whether written or verbal.

 

11. Confidentiality                                                                                                                                                                  

The Clean Sort and its employees agree to respect the privacy and confidentiality of all client information, property, and personal details encountered during service provision. Any information obtained while cleaning services will not be disclosed to third parties except as required by law or with the explicit consent of the client.